Marjorie
95%+ CSAT Customer Support Specialist|E-comm, FinTech&SaaS
Verified
With Timeproof
Overview
Looking for full-time work (12 hours/day)
at $10.02/hour ($2,904.00/month)
Bachelors degree
Last Active
July 9th, 2026 (today)
Member Since
November 23rd, 2021
Profile Description
95%+ CSAT Senior CX Specialist with 6+ years supporting global E-commerce and SaaS brands. I deliver fast, empathetic and high-quality customer experiences across
What I Bring
- 95%+ CSAT and strong first-contact resolution across multiple support channels
- Expertise in subscriptions, billing, refunds, disputes, logistics and product troubleshooting
- Skilled in Gorgias, Zendesk, Intercom, Freshdesk, Shopify, Stripe, Braintree and PayPal
- Ability to de-escalate concerns with empathy while providing clear and accurate solutions
- Proactive in spotting recurring issues, improving workflows and creating help guides (reduced repeat tickets by 15%)
- Trusted for warm, human and brand-aligned communication that builds customer loyalty
How I Work
I combine empathy, clarity and ownership to turn stressful
If you're looking for a dependable Senior CX Specialist who can represent your brand with warmth, professionalism and accuracy, let's talk!
Top Skills
E-Commerce
Experience: 5 - 10 years
Shopify and e-commerce support expert with 6+ years of handling 100+ tickets/day, resolving shipping issues, managing refunds/exchanges, and protecting brand reputation across social platforms. Strong communicator with proven success in review generation, 3PL coordination, chargeback handling, and delivering consistent 95%+ CSAT. I turn customer issues into loyalty-building moments.
Customer Support
Experience: 5 - 10 years
6+ years delivering 95%+ CSAT across E-commerce, SaaS, and FinTech brands with warm, clear, and consistent support.
Customer Support » Customer Service
Experience: 5 - 10 years
Deliver premium, human-centered service that strengthens customer trust and improves overall experience.
Other Skills
E-Commerce » Logistics Management
Experience: 5 - 10 years
Resolve order issues, shipping delays, replacements, and other D2C support needs with empathy and accuracy.
Customer Support » Email Support
Experience: 5 - 10 years
Handle 100+ email conversations per day with accuracy, empathy, and clear problem resolution.
Customer Support » Technical Support
Experience: 5 - 10 years
Troubleshoot SaaS and E-commerce issues, account errors, and feature questions with step-by-step clarity.
Accounting » Accounts Receivable » Billing
Experience: 5 - 10 years
Experienced with Stripe, PayPal, and Braintree for refunds, disputes, charge failures, and subscription billing issues.
Customer Support » Chat Support
Experience: 5 - 10 years
Provide fast, friendly, real-time support with strong de-escalation and first-contact resolution skills.
Customer Support » Phone Support
Experience: 5 - 10 years
Provide calm, professional phone support when needed, ensuring issues are resolved with clarity and care.
E-Commerce » Order processing
Experience: 5 - 10 years
Oversee order tracking, fulfillment coordination, and delivery updates to ensure smooth customer experiences.
E-Commerce » Logistics Coordination
Experience: 5 - 10 years
Coordinate with fulfillment teams and couriers to resolve shipping issues, prevent delays, and ensure accurate delivery timelines. Provide proactive, customer-facing updates that maintain trust and deliver a smooth end-to-end e-commerce experience.
Basic Information
- Age
- 27
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Panabo City, Davao del Norte
- Tests Taken
- IQ
- Score: 122
- DISC
- Dominance: 44%
- Influence: 39%
- Steadiness: 12%
- Compliance: 5%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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