Current Employment Status:
Hired Part Time on Jan 7, 2026

Salma

Experienced Ecommerce Customer Support| Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $4.14/hour ($800.00/month)

Bachelors degree

Last Active

July 9th, 2026 (today)

Member Since

June 27th, 2025

Profile Description

Detail-oriented and proactive Virtual Assistant with 3+ years of experience providing customer support, social media management, and eCommerce assistance services for entrepreneurs, startups, and online businesses. Skilled in email and chat support, CRM updates, and data research, ensuring smooth operations, timely communication, and excellent client satisfaction.

Background in customer service and social media support has built strong attention to detail, organization, and empathy, allowing me to resolve inquiries, manage online engagement, and handle order processes. I’ve successfully supported e-commerce platforms, managed social media messages and engagement, and maintained consistent quality performance in fast-paced, remote environments.

Professional Skills
Customer Support (Email & Chat)
Order Tracking & Escalation Handling
CRM & Case Documentation (Salesforce, THQ, Slack)
Inbox & Communication Management (Commslayer & Gmail)
Social Media Message Support
Data Entry & Research

Industry Expertise
Customer Support / BPO
Digital Services / Remote Assistance
Social Media & Online Communication
Healthcare / Insurance / Wellness
Food Delivery / App Support
E-commerce Business & Online Entrepreneurs

Software Expertise
Salesforce / THQ / Shopify / Amazon / Commslayer / Slack / Zoom / Teams / Outlook / Gmail / Google Workspace / Microsoft 365 / ---------- / Canva

Top Skills

Customer Support » Ecommerce

Experience: 2 - 5 years

I assist with product listing, order tracking, and customer inquiries to ensure smooth online store operations and a positive shopping experience for customers.

Customer Support » Ecommerce » Shopify

Experience: 2 - 5 years

Customer Support » Customer Service

Experience: Less than 6 months

Other Skills

Customer Support » Email Support

Experience: 2 - 5 years

I provide professional and empathetic email support by handling customer inquiries, account issues, payments, and order concerns with accuracy, ensuring customer satisfaction and maintaining a positive brand image.

Customer Support » Chat Support

Experience: 2 - 5 years

I deliver fast and reliable chat support, resolving customer concerns in real time with clear communication and a customer-first approach.

Office and Administration » Data Entry

Experience: 2 - 5 years

Office and Administration » Attention to Detail

Experience: 2 - 5 years

Highly detail-oriented in reviewing entries and verifying financial data. Maintains accuracy across high-volume transactions.

Customer Support » Social Media Moderation

Experience: 2 - 5 years

I help manage online communities by monitoring comments, messages, and interactions, keeping your social media pages safe, engaging, and aligned with your brand’s voice.

Customer Support » Sales Support » Lead Generation

Experience: 6 months - 1 year

I conduct detailed prospect research, gather accurate data, and support outreach efforts to provide high-quality leads that help businesses grow.

Office and Administration » Email Management

Experience: 2 - 5 years

Office and Administration » Administrative Support

Experience: 1 - 2 years

I handle day-to-day admin tasks such as email/calendar management, data entry, and research, keeping business operations organized and efficient.

Basic Information

Age: 23

Gender: Female

Website: Sign Up with Pro Account to View

Address: Taytay, Rizal

Tests Taken: IQ
Score: 125: DISC
Dominance: 4%
Influence: 9%
Steadiness: 50%
Compliance: 37%: English
C1(Advanced)