Customer Service Representative

No BPO Experience? We got you! Golden Snake Solutions Inc. is looking for friendly, reliable, and customer-focused individuals to join our growing team as Customer Service Representatives. If you enjoy helping people, solving problems, and being part of a supportive work environment, we’d love to hear from you.

Why Choose Golden Snake Solutions Inc.?
Start with Php 18,000 plus bonuses !
Incentives up to Php 10,000 and more !
Comprehensive Paid Training and Mentoring to set you up for success.
Your Health Matters: Enjoy FULLY COVERED HMO benefits.
Annual Pay Raises: Your hard work and loyalty are rewarded!
Fueled for Success: Free daily meals and coffee to keep you energized every single day.
FIXED WEEKENDS OFF: Real work-life balance, not just a talking point.
20 Paid Time-Offs (PTOs): Rest is built into how we work.
Quarterly Team Outings: Work hard, play harder!
Supportive Culture: A professional work environment with a passionate team.
Job Security: Stable, full-time employment from day one.
Career Growth: Clear pathways to leadership opportunities.
Employee Referral Bonus: Earn ?5,000 for every successful friend you refer.

Your Role:
As a part of our Customer Service Team, your main responsibilities include:
Handle customer inquiries via phone, chat, or email
Provide accurate information and resolve customer concerns
Maintain a positive and professional customer experience
Document customer interactions properly
Follow company processes and quality standards
Coordinate with internal teams when needed

What We’re Looking For:
At least College level or Senior High School Graduate
With or without BPO experience (experience is an advantage)
Good communication skills (English)
Customer-oriented with a positive attitude
Ability to handle customer concerns professionally
Can work in a fast-paced environment
Fresh graduates are welcome to apply!
Must be willing to work onsite in Cebu City and night shift schedule (11pm to 8am).