Customer Service Team Lead ( E-Commerce Background is a plus!) - Urgent Hiring!!

We’re on the lookout for a hands-on Customer Service Team Lead who knows the ins and outs of e-commerce—especially the fulfillment, logistics, and dispute side of things. If you’ve led a support team before and aren’t afraid to jump in and get things done, we’d love to meet you.

Tasks and Responsibilities:

Leading and supporting a growing team of support agents handling phone calls, emails and chats
Handling tickets yourself via email, chat, and phone when volume is high
Take care of escalations and coaching your team through complex cases (firefighting)
Work closely with our logistics and fulfillment partners to sort out customer issues
Help resolve customer disputes and chargebacks with a level head and clear documentation
Monitoring team performance and making sure everyone's hitting their goals
Reviewing tickets and doing QA checks to ensure quality and consistency
Onboarding and training new agents
Sharing feedback and suggesting ways we can improve our support processes
KPI Reporting

What We’re Looking For:

Solid background in customer support, with leadership experience
Strong e-commerce experience—especially with fulfillment, shipping, and disputes
Great communicator (written and spoken English); American accent is a plus
Comfortable using tools like Google Workspace, CRMs, and ticketing platforms
Someone who’s organized, dependable, and can work US business hours
Not afraid to speak up, take initiative, and keep things moving

Sound like a fit?
Submit your resume and a quick intro video here:
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We are looking to hire for this role ASAP.