I bring solid customer service experience from the telecommunications and hotel reservations industries, where I managed high-volume inquiries, billing concerns, cancellations, rebookings, and escalations with professionalism and accuracy. I consistently met KPIs while maintaining high customer satisfaction scores. My background has trained me to stay calm under pressure, resolve complex concerns efficiently, and deliver empathetic, solution-focused support. I am highly adaptable and confident in transitioning these skills into an eCommerce environment, handling order management, refunds, disputes, and customer retention with the same level of excellence and attention to detail.

I had an experience as a Customer Service Representative with a Data Entry / Online Application account in a BPO Company in the Philippines. Awarded as Top Performing Agent and Most Punctual for having no absences in my 1 year and 2 months stay. As of the -----------nt I am working as a Chat Support Associate here in the Philippines and my job is to connect people with their situation to the correct lawyer. I am keen to details, hard working and versatile in any given task, and as a reward I was recently awarded as Quality Assurance Warrior. As a freelancer, I also worked as an Email Customer Support in an online dropshipping retail store using Shopify. I believe that everyday is a learning process and I think that makes me special among other applicants. I am not afraid to fail and make mistakes because what matters most is how I learn from it. With proven career track record, I am confident that with my strategic resources will contribute the team and the business.

Explore my LinkedIn profile: www.-----------/in/----------------------------------------------

Detail-oriented professional with over a decade of diverse experience in customer service, technical support, and sales across SaaS, eCommerce, education, and healthcare sectors. Proven ability to diagnose intricate issues, enhance customer satisfaction, and drive revenue growth through strategic relationship management.

Dedicated and detail-oriented Virtual Assistant with experience in customer service, administrative tasks, internet research, and data entry. Skilled in Google Workspace, Microsoft Office, ChatGPT, AI tools, CapCut, and online communication platforms. Known for being dependable, organized, and quick to learn new systems. Equipped with a reliable computer and stable internet connection, I am ready to provide efficient support to businesses and contribute to their success through accurate, timely, and professional work.

Resourceful and results-driven remote professional with over 6
years of experience in customer service, content moderation, and real estate support. Skilled in handling high-volume inbound and outbound calls, engaging with diverse client bases, and supporting sales through upselling, appointment setting, and lead generation.

Proven ability to build rapport, resolve issues efficiently, and
manage multiple platforms with strong attention to detail. Adept atworking independently in remote environments while consistently delivering high-quality service and performance.

My areas of expertise included multitasking, handling three chats at once, email, and engaging in online dialogues with clients. I am currently a tier 3 escalation specialist, handling transfer chats from lower departments. I work really hard and keep a close eye on what needs to be done and has already been done. I have four years' worth of experience in the aforementioned industry. I also received an top performer award from year 2020 which is the highest award you can get from our company. I'm new to the field and interested in VA work, specially in transcription, but I'm also adaptable and trainable.

I am a dedicated and adaptable individual with strong skills in communication, teamwork, and problem-solving. I thrive in environments where I can learn quickly, contribute to a team, and grow both personally and professionally. I bring a positive attitude, strong work ethic, and a willingness to take on new challenges.

I want to be known as a reliable and responsible worker, someone who is not only hardworking and punctual, but also respectful, eager to improve, and committed to delivering quality results. My goal is to build a reputation as someone who can be trusted to get the job done and always brings value to the team.

Bio / About Me ---

Dedicated Virtual Assistant with proven experience in customer support (calls, email, and chat) and
eCommerce operations across Amazon, Shopify, and TikTok Seller Center. Skilled in handling
customer inquiries, order management, and cold calling to support business growth.

Trained in administrative assistance, data entry, and social media management, with proficiency in
tools like Zendesk, HubSpot CRM, Google Workspace, Microsoft Office, and Slack. Known for being reliable, detail-oriented, and committed to delivering efficient, high-quality support in fast-
paced environments.


Services I Offer --

Customer Support

• Email Support
• Live Chat Support
• Customer Service Representative
• Technical Support
• Ticket Handling

E-commerce Support

• Amazon Customer Support
• Shopify Customer Support
• TikTok Shop Customer Service
• Order Tracking
• Refunds and Returns
• Product Inquiry Handling

Virtual Assistant Tasks

• Email Management
• Customer Follow-ups
• Basic Admin Support
• Data Entry
• Customer Issue Resolution


Tools I Use ---

Customer Support Tools
• Zendesk
•Georgia
• Slack
• Jira

Communication Tools
• Zoom
• Google Meet
• Gmail / Outlook / Hotmail

Productivity Tools
• Google Workspace

E-commerce Tools
• TikTok Seller Center
• Amazon Customer Service Tools

Design / Support
• Canva


My Key Strengths ---

•Excellent English Communication
•Response Time
•Problem Solving Skills
•Attention to Detail
•Customer Satisfaction Focused
•Ability to Handle High Ticket Volume

Why Hire Me? ---

•5+ years customer support experience
•BPO & international client experience
•E-commerce (Amazon & TikTok) support knowledge
•Subject Matter Expert (SME) experience
•Reliable remote worker

I am ready to help your business deliver excellent customer support and build strong customer relationships.

Resume: -----------

Hi, I’m Florisel, an experienced eCommerce Customer Support Specialist with a strong background in Amazon account management, email, chat, and phone support.

I have worked with international customers through companies like Sykes, TDCX, and a US-based Amazon business, handling customer inquiries, order issues, refunds, disputes, and account concerns while maintaining high customer satisfaction and meeting SLA targets.

I specialize in helping eCommerce businesses run smoothly by providing reliable customer support and efficient daily operations.

My???????????????? name is Jamaica Bergado Magistrado. I am an 18-year-old 1st Year college student. I possess strong communication skills and a motivated attitude. I also have experience of both leadership and teamwork. I am quick to learn new tasks, highly adaptable, and comfortable working in a fast-paced or detail-oriented environment.

Directing a school production has been my journey, and through it, I have gained the power to organize, lead, and take up the challenge of handling pressure. In addition, I have grown to be proficient in problem-solving, critical thinking, and active listening these are the attributes that enable me to provide clear, accurate, and reliable work.

I am looking for a part-time job that I can do online. I want to be able to use my strengths, develop professionally, and help clients by giving them consistent and quality ????????????????results.

Hello, I’m Patrick.

I am an Entry-Level Virtual Assistant who is reliable, detail-oriented, and eager to provide high-quality support to clients. I have a strong ability to follow instructions carefully and complete tasks accurately and on time.

I am quick to learn new tools and systems, including AI-based applications, which I use to help improve productivity and efficiency in tasks such as data entry, research, and content support.

I am organized, focused, and committed to delivering consistent results. I work well independently and always aim to make tasks easier and more efficient for my clients.

Skills I can offer:
Data Entry and Admin Support
Internet Research
AI Tools Assistance (ChatGPT and similar tools)
Document Organization
Task Following with Accuracy

I am currently looking for a part-time opportunity (20 hours/week) where I can grow, improve my skills, and provide value to your business.

I look forward to working with you.

Being a customer service agent has greatly impacted my life.
I learned how to develop and improve my abilities. I'm looking for a long-term position where I can support your business growth.

Seeking a challenging role to leverage my skills in analyzing data, and recommending solutions to drive organizational growth. Experienced and dedicated Data Analyst with several years of experience identifying efficiencies and problem areas with data process, while communicating needs for the project.

A skilled professional that lies in customer service, time management abilities and strong leadership skills. To obtain a job that can suit my knowledge, skills, and capabilities. A job position that can create boundless opportunities for future growth and development for both myself and the company.