OBJECTIVE:
Looking for a challenging process position to deliver professional performance where I can make meaningful contributions and work for personal advancement.
WORK EXPERIENCE:
- A Website Marketing Moderator for apparel, accessories, and women's clothing company website.
- Email Assistant to filter/categorize emails using HTML code for an email client application.
- Surveillance Reporter to mystery shops, research and make a report about Car Dealerships reviews on social media and review sites.
- Web researcher to search online databases for suitable candidates/open jobs posted on job sites for a Recruiter/Consultant employer.
- Customer Support Staff to answer emails for Real Estate Companies using Zendesk.
As A Billing Assistant:
- Verifies, analyze, process, tracks, and updates data.
- Posting and Charging Bills of a client by Updating the Database Client’s Information, Checking and Computing the total amount of Medical Services done by a Physician.
As A Technical Support Representative:
- Providing information in response to subscribers’ inquiries about products and services, billing inquiries, and non-technical and technical assistance by conducting troubleshooting.
- Generating a report about the status of the caller’s internet connections.
As A QA Reviewer:
- Process data in accordance with set procedures.
- Reviewing Lease contracts between Lessee and Lessor for a T-Mobile Real Estate.
- Computing and Auditing Lease Terms, Monthly Payment, and Reimbursement if any.
As A Data Analyst
- Processing legal documents by text and numeric data entry, capturing image and handwritten extraction by OCR-TR, formatting in an HTML code, and proofreading.
- Updating and verification of data from the client’s website for database maintenance.
SPECIAL SKILLS:
Computer Literate
Trouble Shooting,
Programming

· Amazon Seller Central Management
· Shopify Store Management
· Executive & Administrative Support
· Google Workspace
· Calendar & Email Management
· Customer Service & Order Processing
· Inventory Management
· Social Media Scheduling
· Transcription
· Dropshipping

Virtual Assistant | Social Media Management Ninja

I am a freelance Virtual Assistant based in the Philippines looking for long-term opportunities. I have experiences in handling customer emails, chat support, posting products and developing Shopify and Wordpress powered e-commerce sites, Social Media Management and marketing from page and group management, content creation, graphic design, and I do also handle campaigns for advertisements, and email marketing. I am also capable of responding to pressure and meet any given deadlines.

Main internet source I use is at 90 Mbps. Willing to work anytime including graveyard shifts.

PC specs:
Processor - AMD Ryzen-----------Core Processor 3.40 GHz
Installed RAM - 16GB
System Architecture - 64-bit operating system, x64-based processor

My services include the following:

Virtual Assistance:
Email Support>Email Marketing
Chat Support
Lead Generation
Appointment Setter
Schedule Meetings and Client's Calendar
Handle Financial Tasks
E-bay Listing
Amazon Listing
Shopify Product Listing
Wordpress Site Creation and Management
E-commerce Store Management from processing and fulfilling orders, supporting clients, tracking of products and the like.
Graphic Design

Social Media Management:
YouTube Management and Growth
-content creation, video editing, video curating, analyzing insights and statistics,
usage of appropriate hashtags for channel's niche, description optimization to
search engines
Facebook Management and Growth
-page and group moderation, Messenger chat support, FB Ads, content creation,
video editing, video curating, analyzing insights and statistics, usage of
appropriate hashtags for page/group niche, description optimization to
search engines
Instagram Management and Growth
-content creation, video editing, video curating, analyzing insights and statistics,
usage of appropriate hashtags, SEO of post descriptions, tagging necessary
accounts to grow followings, use of follow-back method, analyzing stats and
best time to post

Data Entry
PDF to Word or Excel Conversion (vv.)
Receipts Organization
Creating/Editing Powerpoint Presentations

Editing and Proofreading
English - Filipino (Tagalog) Translation

Software and Platforms I use:
Web email client, Google Chrome, Opera, any webmaster tools, Canva, Amazon, Shopify, Wordpress, Oberlo, Later, Grablr, Wondershare Filmora, Facebook, Instagram, YouTube, Twitter, Linkedin, Adobe Acrobat, Adobe Photoshop, Adobe Lightroom, Adobe Indesign, Adobe Illustrator, and so much more.

I’m an Ecommerce Account Operations & Customer Experience specialist with 2+ years of experience supporting U.S.-based DTC brands across major retailer marketplaces, including Amazon, Home Depot, Wayfair, and Walmart, with exposure to Shopify during a platform transition. I’ve also supported additional channels such as Amazon CA, Overstock, Lowe’s, eBay, and UnbeatableSale, providing broad exposure to multi-marketplace operations, documentation, and account workflows.
My work focuses on issue ownership, marketplace policy alignment, claims and reimbursement support, returns and warranty operations, and cross-functional coordination. I thrive in documentation-driven, async environments and am actively growing into full account management roles supporting ecommerce operations, marketplace performance, and client success.

I am flexible, reliable and possess excellent time keeping skills. I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative.

Looking for a reliable, experienced VA who can handle your admin, eCommerce, and day-to-day operations from day one? That's exactly what I do — and I bring over 15 years of professional experience to back it up.

I'm a dedicated Filipino Virtual Assistant with a proven track record supporting international businesses across administrative support, eCommerce management, content and design, and no-code app development. I take ownership of every task assigned to me and treat every client's business as my own.

Proven track record of reliability and performance: recognized twice by past employers, including an award for consistently exceeding targets within my first 7 months on the job, and another for technical excellence and outstanding contribution.

Here's how I can support your business:

Administrative and Executive Support
— Email and calendar management
— Meeting scheduling and coordination
— Data entry and document preparation
— Web research and information gathering
— Spreadsheet creation and tracking using Excel and Google Sheets
— Process documentation and SOP creation
— Business performance dashboards and reporting

eCommerce Product Listing and Store Management
— Product listing creation across Shopify, Shopee, Lazada, and TikTok Shop
— Product descriptions and SEO optimization
— Pricing updates and inventory tracking
— Promotional campaign support
— Shopify store setup, management, and custom theme development

Content and Design Support
— Graphic design using Canva and Photoshop
— Marketing and promotional materials
— YouTube Shorts repurposing and scheduling
— SEO-friendly titles, descriptions, and tags
— Podcast editing and scheduling

No-Code App Development
— Building functional web apps using Lovable and Bolt
— Turning your ideas into working digital tools without the cost of a developer
— Custom dashboards, internal tools, and client portals

How I Work
I begin every engagement by understanding your priorities and workflows. I communicate clearly, provide consistent updates, and deliver work on time, every time. I'm available full-time or part-time and can adjust to your preferred timezone and schedule.

Tools I Use
Google Workspace • Gmail • Google Meet • Docs • Sheets • Slides • Forms • Looker Studio • Microsoft Office • Word • Excel • PowerPoint • Outlook • OneNote • Shopify • Shopify CLI • Shopify Partners • Shopee • Lazada • TikTok Shop • Redbubble • Pinterest • Zoho • Zoho Analytics • Sprout Solutions • ActivTrak • Asana • ----------- • ClickUp • Trello • Notion • Calendly • Zoom • Slack • Microsoft Teams • Zapier • Canva • Photoshop • ChatGPT • ChatGPT Codex • Claude • Claude Code • Node.js • Visual Studio Code • Lovable • Bolt • Dropbox • OneDrive • WeTransfer • CapCut • Filmora • Opus Clip • YouTube Studio • vidIQ • Buzzsprout • WPS Spreadsheet • Loom

I'm looking for a long-term working relationship where I can genuinely contribute to your business growth. If you think we're a good fit, send me a message. I respond promptly and I'm ready to start.

DTC ASSISTANT MEDIA BUYER | AMAZON OPERATION SPECIALIST | META AD LAUNCHER

To drive real business results by building, launching, and optimizing flawless Meta campaigns, while providing reliable support to the marketing team through proactive monitoring, clean data, and swift problem solving.

I help Ecommerce Store Owners reclaim their time by streamlining backend operations through expert product research, optimized listings, and dedicated customer support. My mission is to transform operational challenges into efficient, growth-oriented processes, allowing you to focus on scaling your brand while I handle the essential details.


Tools: Facebook Marketplace | Ecommerce Platform | Google sheets | Google Drive | Gmail | Google Meet| Google Docs | Canva | Zoom

My Portfolio:
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Hi, I’m Erika. I have over 10 years of experience as a Virtual Assistant, with the last 4+ years focused on e-commerce. I’ve mainly worked with Shopify, managing product listings, variants, bundles, pricing, inventory, and collections. I’ve handled large catalogs with 2,000+ products and supported collection launches, sitewide sales, and weekly QA checks to make sure everything is accurate.

I also have experience with platforms like Squarespace, TikTok Shop, Amazon (basic), Etsy, Depop, and Poshmark. On the admin side, I’ve handled data entry, calendar management, document organization, and customer support through email and chat. I’ve also worked with CRMs and tools like Salesforce, and I’m comfortable tracking data and reports using MS Excel and Google Sheets.

I’m familiar with tools like ShipStation, Basecamp, Trello, and Asana, and I use AI tools like ChatGPT, Google Gemini, and Shopify Flow to speed up tasks and improve workflows. I’m detail-oriented, organized, and used to working in fast-paced environments while making sure tasks are completed accurately.

I’m reliable, easy to work with, and always willing to learn new systems. I’m looking for a long-term role where I can support your business and help keep operations running smoothly.

Customer Support Team Lead and Dispute Specialist with 7+ years in e-commerce and dropshipping. Experienced in Shopify operations, refunds, chargebacks, and backend support. I use tools like Gorgias, Freshdesk, Richpanel, Slack, and Disputifier to keep operations smooth and customers satisfied.

Detail-oriented and proactive Virtual Assistant with 3+ years of experience providing customer support, social media management, and eCommerce assistance services for entrepreneurs, startups, and online businesses. Skilled in email and chat support, CRM updates, and data research, ensuring smooth operations, timely communication, and excellent client satisfaction.

Background in customer service and social media support has built strong attention to detail, organization, and empathy, allowing me to resolve inquiries, manage online engagement, and handle order processes. I’ve successfully supported e-commerce platforms, managed social media messages and engagement, and maintained consistent quality performance in fast-paced, remote environments.

Professional Skills
Customer Support (Email & Chat)
Order Tracking & Escalation Handling
CRM & Case Documentation (Salesforce, THQ, Slack)
Inbox & Communication Management (Commslayer & Gmail)
Social Media Message Support
Data Entry & Research

Industry Expertise
Customer Support / BPO
Digital Services / Remote Assistance
Social Media & Online Communication
Healthcare / Insurance / Wellness
Food Delivery / App Support
E-commerce Business & Online Entrepreneurs

Software Expertise
Salesforce / THQ / Shopify / Amazon / Commslayer / Slack / Zoom / Teams / Outlook / Gmail / Google Workspace / Microsoft 365 / ----------- / Canva

Hi, I’m Florisel, an experienced eCommerce Customer Support Specialist with a strong background in Amazon account management, email, chat, and phone support.

I have worked with international customers through companies like Sykes, TDCX, and a US-based Amazon business, handling customer inquiries, order issues, refunds, disputes, and account concerns while maintaining high customer satisfaction and meeting SLA targets.

I specialize in helping eCommerce businesses run smoothly by providing reliable customer support and efficient daily operations.

I’m a results-driven Video Editor with 4 years of professional experience turning ideas into high-performing visuals that attract, engage, and convert. My specialty lies in crafting sales-focused video ads, social media content that don’t just look good but drive real business results.
What I bring to the table:
Video Editing Expertise – Polished, dynamic, and engaging edits designed to grab attention in the first few seconds.
Conversion-Focused Approach – Every video and design is strategically crafted with the audience and sales goals in mind.
E-commerce & Ads Specialist – Proven experience creating content that boosts clicks, conversions, and ROI.
Whether it’s a scroll-stopping social ad, a high-converting product video, or sleek brand visuals, I know how to blend creativity with marketing strategy to deliver content that performs.
Let’s create content that not only looks amazing but also grows your business.

I am a Virtual Assistant with 4 years of experience supporting US and Australian clients in administrative support, customer service, scheduling, ecommerce operations, and CRM management.

I have worked across ecommerce, healthcare, real estate, and marketing industries, handling tasks such as customer support, CRM updates, order processing, scheduling coordination, and general admin support.

Key experience includes managing scheduling for 400+ staff across multiple facilities, handling 40+ calls per shift, maintaining inbox zero with 30+ daily support tickets via Gorgias, managing two Shopify stores with monthly product launches, and supporting social media management for multiple clients.

I am reliable, organized, and focused on helping businesses streamline operations and improve customer experience.

Can do product listing, customer service, data entry and can easily adapt while in training.