Customer Support & Sales Closer (Warm Leads) – Health & Wellness E-Commerce

Customer Support & Sales Closer (Warm Leads) – Health & Wellness E-Commerce

We are looking for a Customer Support & Sales Closer to join our growing health and wellness e-commerce business. You will handle customer support, follow up with warm leads, recover abandoned or declined orders, and assist customers in completing purchases over the phone.

Responsibilities

* Contact warm leads, abandoned carts, and declined orders.
* Answer inbound customer inquiries via phone, email, or chat.
* Close sales by explaining product benefits and handling customer objections.
* Cross-sell or recommend relevant products when appropriate.
* Collect, verify, and update customer information (shipping details, contact information, and other required order details) over the phone using our secure company systems.
* Guide customers through the ordering process and provide excellent after-sales support.
* Maintain accurate CRM records while following all company privacy and compliance policies.

Requirements

* At least 1 year of experience in customer support, telesales, call center, or e-commerce sales.
* Excellent spoken and written English with a professional phone presence.
* Comfortable speaking with U.S. customers, including seniors.
* Strong communication, persuasion, and objection-handling skills.
* Quiet home office with a reliable computer, USB headset, and stable high-speed internet.

Work Schedule

* Full-Time (40 hours/week)
* Monday–Friday
* U.S. business hours

Compensation

* $400 USD/month fixed base salary.
* $5–$10 USD commission for every successful sale or recovered order.
* Uncapped commissions and growth opportunities for high-performing agents.

How to Apply

Please submit:

* Your updated Resume/CV.
* A 1-minute video recording (Vocaroo or Loom) introducing yourself, describing your customer support or sales experience, and explaining why you’re a great fit for this role.

Include the phrase “ELITE CROSS-SELL CLOSER” at the top of your application to confirm you have read the complete job description.