Customer Support & Sales Closer (Warm Leads) – Health & Wellness E-Commerce

We're a growing health and wellness e-commerce brand selling dietary supplements to U.S. customers. Our marketing brings in warm leads every day — people who already clicked an ad, added to cart, or bought from us before.

We need someone great with people to talk to those leads, answer their questions, handle concerns, and help them buy. Then keep them happy so they come back.

This is NOT cold calling. Every person you speak to already knows who we are.

WHAT YOU'LL DO

Follow up with warm leads, abandoned carts, and declined orders from our CRM.
Answer inbound customer questions via phone, email, and chat.
Close sales by listening first, understanding concerns, and handling objections naturally.
Cross-sell products that genuinely make sense for the customer.
Verify and update customer details through our secure systems.
Keep CRM records clean — every interaction logged, every follow-up scheduled.

WHO YOU ARE

1+ year experience in customer support, telesales, call center, or e-commerce sales.
Excellent spoken and written English — warm, clear, professional. Comfortable speaking with U.S. customers, including seniors.
You know how to sell without being pushy — you listen first, then offer the right solution.
Reliable, self-motivated, and organized. You don't need someone hovering.
Quiet home office, reliable computer, USB headset, and stable internet.

WHAT WE PROVIDE

Full training on products, scripts, CRM, and tools — no supplement experience needed.
Structured environment — clear expectations, daily communication, weekly coaching.
Growth opportunity as we scale the team.

SCHEDULE & PAY

Full-time: 40 hours/week, Monday–Friday, U.S. business hours (EST)
$400 USD/month base salary
$5–$10 USD commission per successful sale or recovered order — uncapped
Paid trial period (1–2 weeks) so we both make sure it's a fit
Performance reviews every 90 days with raise potential

If your application stands out, we'll reach out with the next step. We respond to every serious applicant. Looking forward to hearing from you!