Experienced Customer Support Specialist (Multiple E-commerce Stores) — Part Time

We run multiple e-commerce stores and are looking for an experienced, dedicated Customer Support Specialist to handle customer service across all of them, part-time (14-18 hours/week).
What you'll do:

Respond to customer inquiries via email/chat across several online stores
Handle questions about orders, shipping, returns, and product issues
Resolve complaints professionally and calmly
Keep track of recurring issues and flag patterns to us
Maintain a consistent, friendly tone across all our brands

What we're looking for:

Must have proven experience supporting stores doing $150k+ per month in revenue ( please mention at which scale you supported)
Excellent written English
A real problem-solver who doesn't give up on difficult cases
Comfortable handling multiple stores/brands at once
Experience with helpdesk tools (Gorgias, Zendesk, Shopify inbox, or similar) is a plus

This is a part-time role, but if it's a good fit on both sides, we're aiming for a long-term working relationship, not a short-term gig.

To apply, please include:

Why you're a strong fit
Your relevant customer support experience, including the scale/revenue of stores you've supported
Your available hours and time zone
Any relevant references or certificate