Full-Time Receptionist / Client Success Coordinator (Luxury Remodeling Company)

We are an award-winning design-build remodeling company serving Washington DC, Maryland, and Northern Virginia. We specialize in luxury kitchen, bathroom, basement, addition, and whole-home renovations.

We are looking for a friendly, professional, and highly organized receptionist who will become the first point of contact for our clients.

This is much more than answering phones. We are looking for someone who enjoys talking to people, following up with potential clients, and helping our sales team stay organized.

Responsibilities
Answer incoming phone calls professionally
Respond to website inquiries and missed calls
Schedule showroom consultations and design appointments
Qualify new leads by asking a series of questions
Enter all lead information into our CRM
Follow up with leads that have not responded
Send appointment confirmations and reminders
Request photos, floor plans, and inspiration images before meetings
Keep client information organized and updated
Communicate with our designers and project managers
Provide excellent customer service throughout the client journey
Requirements
Excellent spoken and written English
Neutral or very clear English accent
Outstanding customer service skills
Professional phone etiquette
Experience with CRM software (HubSpot, GoHighLevel, JobTread, Salesforce, etc.)
Strong organizational skills
Reliable high-speed internet
Quiet home office
Ability to work during U.S. Eastern Time business hours
Preferred
Experience working for a remodeling, construction, architecture, interior design, or home service company
Experience with appointment scheduling
Sales or lead follow-up experience
We are looking for someone who is:
Friendly and energetic
Extremely organized
Detail-oriented
Comfortable speaking with homeowners
Reliable and proactive
Interested in a long-term position