Inbound Booking Assistant & Vendor List Caller for Cleaning Company

NorthStone Cleaning is hiring a part-time Virtual Assistant to help respond to inbound cleaning leads, call customers, book cleaning appointments, and call local businesses for vendor-list opportunities.

This is an entry-level role with scripts, training, and clear daily instructions provided. You do not need to know BookingKoala yet. We will train you.

We are looking for someone reliable, detail-oriented, coachable, and comfortable making phone calls.

Your main responsibilities will be:

1. Monitor Facebook and Instagram messages during assigned work hours.
2. Reply to new cleaning leads using our approved scripts.
3. Ask customers basic booking questions.
4. Call leads quickly when they provide a phone number.
5. Help book customers into BookingKoala for our $159 three-hour cleaning special.
6. Fill out the booking form with customer details.
7. Send the customer the secure payment/card-entry link.
8. Never collect, write down, store, or ask for customer card information.
9. Update a Google Sheet lead tracker after every customer interaction.
10. Send follow-up messages to unbooked leads.
11. Call local businesses such as property managers, apartment offices, realtors, offices, and commercial buildings.
12. Ask who handles their cleaning vendor relationships.
13. Collect the decision-maker’s name, email, phone number, and notes for the owner to follow up.

Important: You will not be responsible for closing commercial cleaning jobs. Your job is to collect the right contact information so the owner can follow up.

About the cleaning offer:

We are running a $159 three-hour cleaning special.

This is not a guaranteed full-house deep clean. It is a 3-hour priority-area cleaning. The cleaners focus on the customer’s most important areas first, such as kitchens, bathrooms, floors, dusting, or high-traffic areas.

For larger homes, the full home may not be completed in 3 hours.

Required skills:

* Good written English
* Comfortable speaking English on the phone
* Comfortable making outbound calls
* Reliable internet
* Quiet workspace
* Computer or laptop
* Ability to use Google Sheets
* Ability to follow scripts exactly
* Willingness to ask questions when unsure
* Detail-oriented and organized
* Available during U.S. business hours

Tools you may use after hiring:

* Meta Business Suite
* BookingKoala
* Phone system for calls/texts
* Google Sheets
* Training videos and scripts

This role is best for someone who wants stable, long-term work and is comfortable doing repetitive daily tasks.

Starting pay:

$3/hour to start, with raises based on reliability, accuracy, and performance.

Hours:

15–20 hours/week to start, with the opportunity to grow into more hours as performance improves.

This role can grow over time for the right person. As NorthStone Cleaning grows, this person can grow into a higher-paying booking coordinator or customer support role.

To apply, please answer these questions:

1. Are you comfortable making phone calls to customers and local businesses?
2. Have you used BookingKoala, Meta Business Suite, OpenPhone, Quo, or Google Sheets before?
3. What is your internet speed? Please include download and upload speed.
4. Do you have a quiet place to make calls?
5. Are you available during U.S. business hours?
6. Please write a short reply to this customer message: “Hi, how much is your house cleaning?”
7. Please write a short reply to this customer message: “What is included in the $159 special?”
8. Please write a short reply to this customer message: “Can you clean my whole 4-bedroom house for $159?”
9. What would you do if a customer asks to give you their credit card over the phone?
10. At the bottom of your application, write this exact phrase: “I will follow the NorthStone Cleaning process.”

Please do not apply if you are not comfortable making calls, following scripts, or working during U.S. business hours.