Maintenance Coordinator

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Assistant Property Manager / Maintenance Coordinator

Job Type: Full-Time

Work Hours: Monday to Friday, 9:00 AM to 6:00 PM Pacific Time with a 1-hour break

Salary: $1,000 per month

Job Overview:

We are seeking a highly organized, proactive Assistant Property Manager / Maintenance Coordinator to support the day-to-day operations of our property management team, with a primary focus on coordinating and overseeing maintenance requests from initiation through completion. This role will utilize AppFolio and Maintenance Performer, an AI-powered maintenance management platform, to streamline maintenance operations, monitor work order progress, and ensure timely resolution of tenant requests.

The ideal candidate is detail-oriented, possesses strong communication and problem-solving skills, and can effectively prioritize maintenance issues based on urgency. This individual will serve as a key liaison between tenants, vendors, and the internal property management team to ensure a high level of service and operational efficiency.

As the role evolves, the Assistant Property Manager / Maintenance Coordinator will also support broader property management functions, including lease administration, rent collection follow-up, and eviction intake coordination.

Key Responsibilities:

Manage and track maintenance requests through AppFolio and Maintenance Performer from initiation to completion.
Leverage Maintenance Performer's AI-powered workflows and tools to improve maintenance coordination, communication, and work order resolution times.
Review incoming maintenance requests and assess urgency to ensure time-sensitive issues are prioritized appropriately.
Coordinate with tenants, vendors, and internal tea ---------- mbers to schedule and facilitate maintenance work.
Monitor the progress of open work orders and follow up to ensure timely completion.
Maintain accurate records, updates, and documentation within AppFolio.
Communicate with tenants regarding maintenance status, scheduling, and resolution updates.
Coordinate with vendors to obtain updates, schedule repairs, and ensure service expectations are met.
Escalate urgent maintenance concerns and provide timely updates to the property management team.
Assist with lease administration, including preparing and sending lease documents.
Follow up with tenants regarding past-due rent balances and payment arrangements.
Support the eviction process by preparing and managing eviction intake documentation.
Assist with additional property management and administrative tasks as needed.

Required Skills & Qualifications:

Previous property management, assistant property management, or property administration experience preferred.
Fluent in English (written and verbal), with the ability to communicate professionally with tenants, vendors, and property owners.
Experience with AppFolio is highly preferred, with the ability to navigate and manage property management workflows efficiently.
Experience with Maintenance Performer or other AI-powered property management and maintenance platforms is a plus.
Experience coordinating maintenance requests, work orders, vendors, and tenant communications.
Strong understanding of maintenance workflows and the ability to assess and prioritize requests based on urgency.
Excellent organizational skills with the ability to manage multiple tasks, deadlines, and follow-ups simultaneously.
Strong written and verbal communication skills.
Detail-oriented with excellent problem-solving skills and follow-through.
Comfortable working remotely and collaborating with a distributed team.
Proficiency with Microsoft Office Suite, Google Workspace, and property management systems.
Ability to maintain professionalism when communicating with tenants, vendors, and internal tea ---------- mbers.
Experience with lease administration, rent collection follow-up, or eviction processes is a plus.
Self-motivated, proactive, and capable of working independently with minimal supervision.

Note: An NBI or police clearance will be required upon acceptance of the job offer.