Operations & Growth Coordinator (Australian Cleaning Business)

Full-Time | Remote | Philippines

Are you an organised, proactive professional who enjoys solving problems, delighting customers and helping a business grow?

The Clean Bureau is a premium residential cleaning company based in Brisbane, Australia. We specialise in delivering a bespoke, high-quality cleaning experience, connecting carefully vetted independent cleaners with wonderful long-term clients.

We're looking for an Operations & Growth Coordinator to become an integral part of our growing business. This is much more than a traditional Virtual Assistant role. We're looking for someone who wants to take ownership, contribute ideas and grow with us over the long term.

About the Role

You'll work directly with the Director to help manage the day-to-day operations of the business while supporting future growth.

Your responsibilities may include:

Answering phone calls and responding to client enquiries
Preparing quotations and following up leads
Managing bookings and schedules
Coordinating cleaners and resolving scheduling issues
Providing exceptional customer service via phone, email and SMS
Recruiting and onboarding new cleaning contractors
Posting recruitment advertisements and engaging with candidates
Following up Google reviews and customer feedback
Maintaining accurate records and updating our systems
Identifying opportunities to improve processes and efficiency
Assisting with marketing and business development initiatives as the business grows
About You

We're looking for someone who is:

Fluent in spoken and written English with a confident phone manner
Highly organised with exceptional attention to detail
Able to follow established systems and procedures consistently
Passionate about improving systems and identifying more efficient ways of working
Proactive, resourceful and comfortable taking initiative
Calm under pressure and an excellent problem solver
Passionate about delivering exceptional customer service
Excited by helping build and grow a business
Experience

Ideal candidates will have experience in one or more of the following:

Virtual Assistant
Operations Coordinator
Customer Service
Scheduling or Dispatch
Cleaning business administration (highly regarded)

Experience with BookingKoala, CRM platforms or similar booking systems will be viewed favourably, but isn't essential.

Hours

This is a full-time remote position.

Working hours will generally align with Australian business hours and are designed to be friendly for applicants based in the Philippines.

Career Growth

We're not simply looking to hire a Virtual Assistant.

We're looking for someone who wants to become a key member of our team and grow with the business.

For the right candidate, there will be genuine opportunities for career progression into senior operations and management responsibilities as The Clean Bureau continues to expand.

Performance-based incentives will also be available, recognising contributions to business growth, customer satisfaction and operational excellence.

Why Join The Clean Bureau?

We're an ambitious, growing business with exciting plans for the future. You'll work directly with the founder, have the opportunity to contribute ideas, improve systems and genuinely influence how the business develops.

If you're looking for more than just another remote job and want to be part of building something special, we'd love to hear from you.