Hi, I’m a quality and safety professional with over 8 years of experience in content moderation and quality analysis, primarily with ByteDance and Accenture.

I currently work as an Account Safety Quality Analyst, where I conduct quality audits, generate data-driven insights, and collaborate with cross-functional teams to improve moderation standards and processes. I also create reports and dashboards to identify performance gaps and recommend improvements based on content trends and quality analysis.

Previously, I served as a Recommendation and Traffic Quality Analyst, focusing on ensuring that recommended content met safety and relevance standards, while analyzing traffic patterns and supporting moderators with real-time guidance on trending topics.
I also have experience as a Content Quality Analyst, where I helped improve moderation accuracy through feedback, calibrations, and root cause analysis of quality issues. I began my career as a Content Moderator, reviewing user-generated content and supporting machine learning models through accurate content classification.
Overall, my expertise lies in quality assurance, content safety, data analysis, and driving continuous process improvement in fast-paced digital environments.

Executive Virtual Assistance
Excelled as a proficient Virtual Assistant who focuses on administrative and data entry
tasks, processing invoices, inventory update and creative support to clients remotely

Dropshipping & Order Processing
Coordinating various aspects of the order fulfillment process to ensure a seamless and satisfactory experience for customers via Email , Phone, and Chat Support
Enhances customer satisfaction through effective problem-solving and multi-tasking.

Social Media Management Assistant
Responding to comments, messages, and interactions from followers, fostering engagement, and building relationships with the audience. This involves addressing inquiries, thanking users, and addressing concerns or feedback. Create content and reels!

Product Lister
Optimizes product listings by creating detailed and accurate product listings that include product descriptions, specifications, pricing, images, and any other relevant information using ChatGPT

E-commerce Assistant
Ensures the smooth operation of an online retail business and contributes to its growth and success.

Customer Service & Administrative Support Specialist| B2B & Order Management


Hi, I’m Queenie Faye Capile, a reliable and detail-oriented

Customer Service and Administrative Support Specialist with 5+ years of
experience supporting B2B dealers, retail customers, and internal operations in
fast-paced, remote environments. I come from a strong BPO and wholesale support
background, where I served as a primary point of contact for customers—handling
phone calls, email s, order processing, and issue resolution from start to
finish.

I specialize in customer communication, order lifecycle
management, claims and returns processing, and back-office support, ensuring
customers receive clear updates and smooth service from order placement through
delivery. I’m confident on the phone, highly organized, and experienced in
coordinating with warehouse, logistics, and internal teams to resolve delays,
shortages, and escalations efficiently.

What I Can Help You With- Customer Service & Client Support
- Handling inbound and outbound calls with confidence and professionalism
- Managing customer inquiries via phone and email
- Resolving complaints, escalations, and order issues
- Providing proactive order updates and follow-ups

Order Management & Administrative Support
- Order entry, tracking, and fulfillment coordination
- Processing returns, exchanges, shortages, and damage claims
- Maintaining accurate records in CRM systems
- Invoicing, documentation, and general back-office support

B2B & Operations Support
- Supporting dealer and Brick & Mortar accounts
- Coordinating with warehouse and logistics team
- Ensuring accurate documentation and timely resolutions

Tools & Systems
- CRM: SAP CRM, Salesforce
- Accounting: QuickBooks
- Productivity: Microsoft Office, Trello, Canva
- Communication: Email , Phone, Zoom, Teams

Why Work With Me?
- 5+ years of hands-on customer service and admin support experience
- Phone-savvy, articulate, and professional communicator
- Highly organized with strong attention to detail
- Experienced in order fulfillment, returns, and claims workflows
- Reliable, proactive, and easy to work with in remote teams

!!!! Let’s Work Together !!!!

If you’re looking for a dependable customer service
specialist or administrative support professional who can manage customers,
orders, and operations with minimal supervision, I’d be happy to support your
business.

Here is the Summary of my Experience:

I have over 5 years of hands-on experience in international e-commerce, specializing in customer support, order processing, and fulfillment coordination.

In my previous roles, I managed end-to-end order processes, ensuring every order was fulfilled accurately and on time. I carefully reviewed products before sending them for production to ensure all details were correct. I also coordinated closely with suppliers to handle order modifications, cancellations, tracking delays, and issues with damaged or late shipments.

I work with different departments to meet deadlines and deliver an excellent customer experience. I handle inquiries and disputes with professionalism and empathy, provide timely order updates, troubleshoot product concerns, respond to negative reviews, follow up with customers, and send requests for reviews to improve our store’s credibility. I also handle product-related questions, refunds, and escalated order issues.

Key Skills:
• Customer Support & Customer Experience
• Order Processing & Fulfillment Coordination
• Shipment Tracking & Logistics Support
• Dispute Resolution & Refund Handling
• Supplier Communication & Cross-Department Coordination
• Product Review Management

Working in international e-commerce for 5 years has taught me to be detail-oriented, flexible, proactive, and able to multitask under pressure. I am independent, a fast learner, and committed to delivering results while ensuring smooth fulfillment and excellent customer satisfaction.

Tools & Platforms I Use:
• Etsy | Shopify | Gorgias | HelpScout | Slack | ClickUp | Asana | Google Workspace | Microsoft Dynamics

E-commerce operations professional with 9 years of experience supporting customers, processing orders, coordinating shipments, and maintaining accurate business records.

Skilled in order management, order fulfillment, shipment tracking, logistics coordination, inventory tracking, documentation, and customer relationship management to help businesses operate efficiently and deliver excellent customer experiences.

Tech-savvy and adaptable, with a strong focus on data accuracy, SOP compliance, and continuous process improvement.

Known for being reliable, organized, and able to support multiple business functions in fast-paced and remote work environments.

I am an experienced e-commerce professional specializing in Amazon, Walmart, eBay, Shopify and other online marketplaces. I have hands-on experience managing daily operations, including product listing management, inventory monitoring, order processing, and customer support.

I am skilled in using Amazon Seller Central and optimizing product listings to improve visibility and sales performance. I am detail-oriented, organized, and proactive, capable of handling tasks such as creating shipping labels, resolving listing issues, analyzing sales data, and responding to customer inquiries promptly and professionally.

I am available for part-time work or full time


I am committed to supporting the smooth operation and growth of e-commerce businesses and am open to opportunities to transition to full-time work.

**Core Skills:**

* Amazon Seller Central & multi-platform management
* Product listing creation and optimization
* Inventory tracking and order fulfillment
* Customer support and inquiry handling
* Sales data analysis and reporting

I am reliable, detail-oriented, and ready to contribute to the success of your online operations.

I am a reliable and results-driven Executive Assistant with experience in sales, eCommerce, tiktok shop operations , and logistics support. I am skilled in Microsoft tools, Google Workspace, Asana, Click up, Shopify, HubSpot, Xero, product listing, and handling customer support via phone and email .
I support clients through the entire order cycle, including order uploading, stock coordination, warehouse shipping, booking shipments, and delivery follow-ups. Tech-savvy, organized, and proactive, I ensure smooth operations, timely delivery, and excellent client satisfaction.

Order Fulfillment Specialist with 8+ years as the sole owner of post-dispatch operations for DTC brands across Amazon (FBA/FBM), Shopify, eBay, Walmart, Best Buy, and Newegg serving customers in the US, EU, UK, Canada, Australia, and globally.
Primary focus: owning the full last mile monitoring 500+ orders/month in real time, catching stalled shipments before they become CS tickets, and holding 3PL and courier partners accountable from dispatch to confirmed delivery
.
WHAT I SPECIALIZE IN:
Real-time order monitoring Amazon, Shopify, eBay, Walmart, Best Buy, Newegg
Stalled order detection and escalation (48+ hrs no movement)
3PL coordination SLA tracking & chargeback recovery documentation
Shipment exception management delays, misroutes, scan gaps
Cross-functional CS updates accurate order status before customers call
Google Sheets fulfillment dashboards & KPI reporting
FBA inventory health & demand forecasting (secondary)

TOOLS: ShipStation | Amazon Seller Central | Google Sheets | Excel | Shopify | Slack | Asana | Notion

Improved fulfillment efficiency by 30%. Sole owner of 500+ orders/month across 6 platforms for US, EU, UK, CA, AU markets. Available full-time or part-time. EST/PST

Reliable and detail-oriented Fulfillment Specialist and Virtual Assistant with over 5 years of experience in order coordination, customer service, and e-commerce operations. Proven ability to manage complex workflows, resolve issues efficiently, and deliver high-quality results under tight deadlines.

Hello, I'm Lanz Gezzler Mena Ramos, a dedicated Virtual Assistant with strong expertise in ecommerce operations, order fulfillment, logistics coordination, and administrative support. I specialize in helping businesses manage customer orders efficiently from processing through to delivery while ensuring smooth operations and excellent customer experiences.

With a keen eye for detail and proven organizational skills, I excel at data management, inventory tracking, shipping coordination, and resolving customer inquiries in fast-paced environments. I am proficient in using tools such as Google Workspace (Sheets, Docs, Calendar, Meet), Microsoft Excel, and various communication platforms to streamline processes and maintain operational accuracy.

Services I Offer:

Ecommerce Order Processing & Fulfillment
Logistics & Shipping Coordination
Customer Service & Inquiry Management
Production & Delivery Tracking
Inventory Management & Data Entry
Shared Inbox Monitoring & Query Resolution
Google Sheets & Excel Data Management
Process Improvement & Workflow Optimization
Administrative & Operations Support
Supplier & Internal Team Coordination
Market & Competitor Research
CRM & Database Management

I take pride in being proactive, reliable, and highly organized — ensuring timely lead times, accurate records, and outstanding support to help businesses run smoothly and grow efficiently.

Struggling with time-consuming tasks? I got you!

Product / Data Management & Operations
Tech Savvy
High Speed Internet

Here's how I can help you with

Product Management
-Product Research: Identifying potential products based on market trends, demand, and profitability.
-Product Listing: Creating detailed and compelling listings for products on various eCommerce platforms.
-Manual Listing: Manually inputting product information onto eCommerce platforms.

Ecommerce Operations
-Order Fulfillment: Processing and completing orders accurately and on time.
-Inventory Management: Monitoring and managing stock levels, ensuring products are available for orders.
-Product Sold Updater: Updating inventory records after products are sold or orders are fulfilled.

Data management
-Data Entry: Inputting and organizing data accurately into various systems or databases.
-Data Cleansing and Verification: Reviewing and ensuring the accuracy and integrity of data sets.
-Quality Assurance and Error-Checking: Conducting thorough checks to maintain data accuracy and identifying any discrepancies.

Tools
-Ebay/Shopify/Poshmark
-Zik Analytics
-DSM Autods
-List perfectly
-Depop
- Shopify
-Canva
- Slack
- Discord
- Skype
- Zoom
- Microsoft Office Suites (Word, Excel, PowerPoint)
- Google Productivity Tools (Sheet, Drive, Word, etc.)


If you're feeling the vibe and think we'd go well together
Send me your ???????????????????????????????????????????????? ???????????????????????????? and fill me in
When's a good time for you to jump on a ???????????????????????????????????? ????????????????? *wink*

Talk Soon!
Kimberly M.

My Services

- Purchase Order (PO) Creation & Management
- Supplier Communication & Follow-ups
- Logistics and Supply Chain Coordinator
- Order Processing & Fulfillment
- Shipment Creation in TMS
- Standard LTL & Volume LTL Quoting
- Shipment Tracking
- Customer Support
- Invoice & Purchasing Document Verification

Tools & Software I’ve Experienced
- Oracle (Purchase Order Management)
- Salesforce
- TMS (Ascend)
- Microsoft Excel & Word
- Google Workspace
- Microsoft Outlook
- Project Management Tools (Asana, Trello, Slack, Microsoft To-Do)
- Quickbooks & Xero Accounting
- Amazon
- Shopify

- Order Fulfillment/Management/Processing Specialist with 6 years of experience
- Detail-oriented
- Tools: CPQ, Oracle, Salesforce, OMS, Dixa

Licensed Customs Broker with 11 years of experience in global trade, logistics, supply chain operations, and freight forwarding. I specialize in coordinating end-to-end order fulfillment, inventory support, shipment execution, and international logistics across global supply chains, supporting 3PL/4PL providers and multinational organizations.

My experience includes managing inbound and outbound orders, overseeing inventory movements across regional warehouse hubs, coordinating with suppliers, warehouses, freight forwarders, customs brokers, and transportation providers, and ensuring timely order fulfillment and delivery execution. I work closely with cross-functional teams to maintain inventory visibility, resolve operational issues, track shipments, and support efficient day-to-day supply chain operations.

Throughout my career, I have managed complex international logistics activities involving import/export coordination, customs compliance, freight operations, and shipment visibility. I am experienced in working across multiple time zones, balancing competing priorities, and maintaining high levels of accuracy in documentation, inventory records, and operational reporting.

Core Expertise

• Order Management & Fulfillment Operations
• Inventory Support & Stock Visibility
• Inbound & Outbound Logistics Coordination
• 3PL / 4PL Operations
• Warehouse & Distribution Coordination
• International Freight & Shipping Operations
• Import & Export Compliance
• Shipment Tracking & Delivery Monitoring
• Supplier & Stakeholder Management
• ERP / TMS / WMS Systems
• Process Improvement & Operational Support
• Cross-Functional Coordination

Highly proficient in Microsoft Excel, Google Workspace, Microsoft Office, CargoWise, and ERP/TMS platforms.

Currently open to remote opportunities in Supply Chain Operations, Logistics Coordination, Order Management, Inventory Control, and Fulfillment Operations, where I can contribute to operational efficiency, inventory accuracy, and seamless execution across global supply chains.

Hi, I am Cherry , a dedicated Virtual Assistant with experience in customer service, administrative support, social media management, lead generation, and online business operations. I am currently specializing in E-commerce support and helping store owners streamline their daily tasks so they can focus on growing their business.