Remote – Customer Service & Insurance Claims Coordinator

Company: PowerRoofr
Work Schedule: Monday–Friday, 9:00 AM – 5:00 PM (U.S. Eastern Time)

PowerRoofr, a US based General Contractor is seeking a reliable and detail-oriented Office Assistant to support our daily operations. This role is responsible for managing our Customer CRM, overseeing the insurance claim process, providing timely claim updates to homeowners, and performing general administrative duties. The ideal candidate is organized, customer-focused, and able to work independently in a fast-paced environment.

Key Responsibilities
Manage and maintain the Customer Relationship Management (CRM) system.
Track and oversee homeowners' insurance claims from start to completion.
Provide regular claim status updates to customers via phone, email, and text.
Maintain accurate customer records and documentation.
Schedule appointments and assist with project coordination.
Perform general administrative and office support tasks.
Ensure all assigned tasks are completed accurately, with attention to detail, and on time.

Qualifications & Skills
Excellent customer service attitude with a professional and friendly demeanor.
Strong attention to detail and accuracy.
Strong English verbal and written communication skills.
Ability to work independently with minimal supervision.
Excellent organizational and time management skills.
Punctual, dependable, and committed to meeting deadlines.
Fast learner with the ability to adapt to new systems and processes.
Proficient with computers, email, Microsoft Office, and CRM software (preferred).
Previous customer service or administrative experience is a plus.