Roofing Administrator | Remote Position Available (Full-Time, Long-Term)

We are a locally owned roofing company based in Charleston, South Carolina, looking for a dependable, positive, and detail-oriented Virtual Assistant to join our growing team!

This is a full-time, long-term position for someone who wants to become a valued, trusted member of our business. You will play a key role in providing outstanding customer service, scheduling roof inspections, and keeping our administrative tasks running smoothly behind the scenes — all while making every customer feel welcomed and appreciated.

You do not need prior roofing or construction experience (great if you have it, but okay if you don't!), but strong English communication skills (both written and spoken), a friendly and confident phone manner, a desire to learn, and a great attitude are must-haves!

Position Type:
Full-Time
Monday through Friday, 9:00 AM – 5:00 PM Eastern Time (U.S.)
No weekend work — ever
Long-term opportunity with consistent work

Key Responsibilities: You will be trained on each of these — we value trainability and initiative over prior industry experience.

Client Communication & Customer Service:
- Answer incoming phone calls quickly and provide friendly, professional assistance
- Schedule roof inspection appointments
- Answer customer questions with a friendly, professional, and positive attitude
- Follow up with customers to ensure they feel supported


Estimates & Transaction Support:
- Prepare roofing estimates using our training and software
- Order roofing materials from suppliers as needed
- Maintain organized customer records


Company Growth & Outreach:
- Write professional emails introducing Charleston Family Roofing to real estate companies and property management companies
- Assist with additional administrative tasks as assigned

Requirements:
- Fluent in spoken and written English
- Friendly, welcoming, and confident on the phone
- A quick learner with a positive attitude
- Reliable and available during all scheduled work hours
- Comfortable using computers and learning new software
- Organized and detail-oriented
- Able to work independently while following instructions carefully

Compensation:
Probationary Period (6 weeks): $150 USD per week
After Training: $ ---------- USD per month
Performance bonuses available for exceptional work


What We Provide:


Paid training
Stable Monday–Friday schedule, no weekends
Supportive team that values honesty, professionalism, and personal growth
Long-term position with a growing company
Opportunities for growth in both responsibility and compensation


How to Apply: (Please follow all application steps exactly to be considered)

SEND AN EMAIL TO ----------

Use the subject line: "I want to work for Charleston Family Roofing! – (Your Name)"

Include:
- A short statement explaining why you'd be a great fit for this position
- Your resume
- A voice recording

Answers to the following:
- Have you worked Eastern Time (U.S.) hours before?
- What is your ideal monthly salary?
- If you could travel anywhere in the world for two months, where would it be and why?

Bonus! Share a 60–90 second voice recording (Loom, Google Drive, or attached file) introducing yourself and explaining why you'd be a great fit — along with your internet speed test results and computer specifications.