Customer service professional with over one year of experience supporting retail and healthcare customers for Walmart, Lazada, and UnitedHealthcare. Proven ability to manage high-volume inbound and outbound interactions, resolve complex customer concerns, and consistently deliver exceptional service while maintaining high customer satisfaction.

Highly proficient in Customer Relationship Management (CRM) systems, including Xspace and CCA2 Lazada, with extensive experience managing customer inquiries, documenting interactions, maintaining accurate records, and resolving issues efficiently. Strong communication, problem-solving, and relationship-building skills have consistently contributed to meeting performance targets and improving the customer experience.

Advanced proficiency in Microsoft Excel, including data entry, spreadsheet management, data analysis, report generation, and record maintenance. Experienced in using formulas, organizing large datasets, developing tracking systems, and preparing accurate reports to support business operations and decision-making. Recognized for attention to detail, adaptability, strong organizational skills, and a commitment to delivering results in fast-paced environments.

I bring hands-on experience working with jewelry and fashion brands across the United Kingdom and the Philippines helping them grow through strategic outreach and consistent DM marketing systems. Through personalized outreach, psychology-based messaging, and influencer partnerships, I have helped increase client sales by up to 80%.

Over the years, I have been trained by the brands I worked with in effective communication and conversion techniques, allowing me to create meaningful, human-centered conversations that build trust and drive results without sounding scripted. My combination of relationship-building, customer engagement, and sales-focused strategies makes me a valuable asset to any team looking to strengthen its online presence and increase conversions.

What I Can Help You With
- Customer Support (Email, Instagram, Facebook, and TikTok)
- Responding to Customer Inquiries and Product Questions
- Order Tracking and Follow-Ups
- Handling Customer Complaints and Resolutions
- Social Media Management
- Content Creation and Scheduling
- Canva Graphic Design
- Short-Form Video Editing (Reels, TikTok, Shorts)
- Community Engagement and Comment Management
- Lead Generation and Influencer Outreach
- Administrative and Virtual Assistant Tasks

Tools That I Use
• Canva
• CapCut
• Meta Business Suite
• Instagram
• TikTok
• Facebook
• Google Workspace (Docs, Sheets, Drive)
• Microsoft Office (Word, Excel, PowerPoint)
• Gmail
• ChatGPT

Hi! I'm Mara Grace!

I'm a dedicated Executive Assistant with 10+ years of experience in administrative support, operations, and customer service. I genuinely enjoy helping busy professionals stay organized, reduce overwhelm, and keep things running smoothly behind the scenes. Known for being reliable, proactive, and detail-oriented, I take pride in making work easier for the people I support.

If you're looking for someone who brings a positive attitude, strong work ethic, and a willingness to help wherever needed.

I'd love to connect and see how I can support your business :)

To work in demanding environment where all my skills and efforts to explore and familiar myself in varied fields, and comprehend my potential and add to the growth of organization with inspiring performance. To work in demanding environment where all my skills and efforts to explore and familiar myself in varied fields, and comprehend my potential and add to the growth of organization with inspiring performance.

Profile Title:
Virtual Assistant | Admin Support | Sales & Customer Service Specialist

Profile Description:

I am a highly organized and detail-oriented professional with experience in administrative support, sales and marketing, customer service, and fraud analysis.

I have handled payroll processing, financial documentation, CRM management, sales reporting, and executive support. I am comfortable working with data, tracking performance metrics, and preparing clear reports for management decision-making.

With a strong customer service background, I’ve managed phone, email, and online inquiries, resolved disputes, processed warranty claims, and maintained high satisfaction ratings. My experience as a Fraud Analyst also trained me to handle sensitive information with accuracy and confidentiality.

I am reliable, fast-learning, and committed to delivering quality results on time.

I am a motivated, reliable, dependable, responsible, and enthusiastic individual. I am a responsible team player who can easily adjust to any difficult circumstances. I have the ability to operate well both independently and in a collaborative setting. I can stay on task and meet deadlines even when under pressure. I have undergone specialized training to hone the skills needed for the position.

With my 18+ years of work experiences, I help businesses grow by turning conversations into conversions and providing excellent customer experiences that build long-term loyalty.

Handled Sales (Inbound, Outbound, and B2B), Appointment Setting , Scheduling & Booking, Customer Communication & Relationship Building

I handle inbound and outbound sales calls, qualify leads, set appointments, and close deals while maintaining a smooth and professional customer journey. I’m highly experienced in scheduling and calendar management, ensuring appointments are confirmed, organized, and optimized for client availability. I also manage customer inquiries via chat and email, resolve concerns efficiently, and maintain a friendly and persuasive communication style.

I started my career in the BPO industry, where I built a strong foundation in sales and customer support, handling inbound, outbound, and B2B accounts. Over the years, I’ve helped businesses generate leads, increase revenue, and improve customer satisfaction.

I also have hands-on experience in appointment setting and scheduling for Solar Wolf River Electric, Fresh Oasis Cleaning Services, and as a moving consultant at New Chapters Moving Co. In these roles, I handled client coordination, booked qualified appointments, followed up with leads, and ensured smooth communication between customers and the sales or operations team. This experience strengthened my ability to stay organized, detail-oriented, and client-focused in fast-paced environments.

I’m reliable, goal-oriented, and easy to work with. I take pride in delivering results and making sure every client interaction adds value to the business.

Hi, I’m a Virtual Assistant with experience in operations support, chat support, and coordination tasks.

Although I am new to the freight industry, I have taken training and understand the full shipment workflow from quoting to delivery. I am familiar with tools such as Google Maps for navigation and distance tracking, and I have experience supporting clients through chat and handling customer concerns efficiently.

Here are some of the tasks I can help you with:
• Track & Trace shipments
• Dispatcher support and coordination
• Monitoring truck and delivery status
• Communication with drivers, carriers, and warehouse staff
• Google Maps navigation and route checking
• Email and chat support
• Data entry and reporting

I am detail-oriented, fast learner, and willing to be trained. I am committed to providing reliable and consistent support to help your business run smoothly.

I am available for full-time or part-time work and can start immediately.

Looking forward to working with you!

I am open to starting at a lower rate and increasing based on performance.

I am a dedicated and detail-oriented Virtual Assistant with experience in Personal Assistance, Lead Generation, and Data Entry. I have successfully supported business owners by managing administrative tasks, organizing information, generating quality leads, and maintaining accurate sales records and summaries.

As a Personal Assistant, I have experience handling daily administrative responsibilities, managing schedules, organizing documents, and providing reliable support to ensure smooth business operations. My Lead Generation experience includes researching potential clients, identifying business opportunities, and building targeted prospect lists that help businesses grow and expand their customer base.

In addition, I have strong Data Entry skills, particularly in managing sales summaries, updating databases, maintaining accurate records, and ensuring data integrity. I am highly organized, efficient, and committed to delivering quality work with accuracy and attention to detail.

I am a fast learner, proactive problem solver, and dependable tea-----------mber who can work independently with minimal supervision. My goal is to help businesses save time, stay organized, and achieve their objectives through professional virtual support.

Core Skills:
• Virtual Assistance
• Personal Assistance
• Lead Generation & Prospect Research
• Data Entry & Data Management
• Sales Summary & Report Preparation
• Administrative Support
• Email & Calendar Management
• Internet Research
• Microsoft Office Suite
• Google Workspace
• Attention to Detail & Time Management

I am always eager to learn new tools and processes and am committed to providing excellent service that contributes to business success.

Hi!
I'm Oliver Anatalio from Philippines
I am currently working as an Insurance Data Representative Level2 in
Staffboom located here in the Philippines for 7 years.
I am under Commercial lines quoting in General Liability for several carriers like
CBIC,ATTUNE,BRIVADO,AVARA and in VETA I am binding carriers, the PALOMAR,CNA, and Clearspring. And I am Quoting and binding as well
in Excess on 2 carriers, the GRIDIRON and AIG. Most of my projects are for small contractors.
I am using several Tools or apps and websites on processing Quotes like
BTIS admin itself, ImageRight, Easyexcess.

An Office Administration Graduate with 2+ years of experience of administrative tasks and a corporate job of accounting associate in Henann Group of Resorts in the Philippines. Managed tasks that aren't inclined in my profession and honed my skills with my dedication and passion. Experienced in MS Word, Excel and Microsoft tools. Also having the experience in Airbnb bookings and using softwares like Slack and Guesty. Familiar in using Airbnb, VRBO, Expedia, ----------- & Google.

I'm a 22-year-old professional with experience as a Sales Associate, Customer service, and Virtual assistant. I work at an e-commerce company, where I utilize my skills in encoding, drop shipping, and providing top-notch customer service. My background has equipped me with a keen understanding of sales dynamics and a strong commitment to customer satisfaction, allowing me to thrive in the fast-paced world of online retail.

I am a dependable Virtual Assistant focused on freight logistics support. I can help with shipment monitoring, ETA updates, organizing delivery documents, data entry, and email coordination. I work with accuracy, stay organized, and learn fast.

If you need a support VA to help reduce workload and keep operations updated, I am ready to assist.

Strengths
Organized and detail-focused
Good written English
Fast learner
Can follow SOPs
Reliable and consistent

Freight Management
Shipment Tracking
Logistics Coordination
Dispatch Support
Supply Chain Management
Order Processing
Documentation Management
Bill of Lading (BOL)
Problem Solving

Completed the 3-Day Freight VA Challenge, gaining foundational knowledge in freight logistics, dispatch support, CRM management, shipment tracking, and customer communication.