Sales — UK Pottery & Ceramics Equipment Retailer (UK Hours, Fully Remote)

Monthly Salary: £1,000 GBP
Working Hours: 9:00 AM – 5:00 PM UK time

That's 4:00 PM – 12:00 AM Manila time in winter, 5:00 PM – 1:00 AM in summer.
This is a UK-hours role. If working evenings and nights doesn't fit your life, please don't apply.


About Kiln Crafts
We're a UK pottery equipment retailer — we sell pottery wheels, kilns, tools and starter kits to hobbyists, artists, schools, and studios across the UK. Orders range from £40 starter kits to £5,000 kiln packages, with an average order value around £2,000. We're a small team of three founders and an operations lead, we're growing fast, and this is our first proper sales hire.
Most of our customers are nervous beginners buying their first pottery wheel or kiln. Our brand is warm, honest, and never pushy. Your job will be to help people at the start of their pottery journey choose the right equipment — not to "close" them.

What you'll do

Take inbound sales phone calls booked through our Calendly funnel (~2 calls per day average)
Reply to inbound email and Instagram/Facebook DM enquiries
Follow up with warm leads through email sequences
Nurture longer sales cycles — a kiln buyer often d ---------- over 4–12 weeks
Reach out to schools, colleges and pottery studios for B2B enquiries (this side grows over time)
Keep our CRM and pipeline clean and up to date

You'll have a custom AI assistant (built on Claude) that knows every product, spec, price and delivery time. Your job is to be the warm human who guides the customer — the AI handles the technical brain.

Who we're looking for

Fluent, natural, comfortable English — written and spoken. You'll be on the phone with UK customers every day. Native-level written English is essential. Accent doesn't matter; clarity and warmth do.
2–5 years of consultative sales experience, ideally in a considered-purchase category (education, luxury, kitchen appliances, fitness equipment, home, or similar). Pottery knowledge is NOT required.
Warm, patient, curious. Our customers are anxious first-time buyers. We need someone who listens more than they talk.
Confident on the phone and equally strong in writing.
Disciplined about follow-up — nothing falls through the cracks.
Comfortable learning new tools: CRM, Slack, Klaviyo, Shopify, Loom. If AI tools excite you rather than worry you, even better.
Reliable internet (30+ Mbps), quiet home setup, decent headset.


Deal-breakers

Anything less than fluent, natural English
Can't reliably work UK hours (Manila evening / night shift)
Uncomfortable on live phone calls
A pushy or high-pressure sales style


Pay and structure

£1,000 per month, paid in GBP, direct bank transfer
Independent contractor arrangement — you'll invoice us monthly and handle your own BIR/tax on your side
Fully remote, work from home
Equipment (headset, monitor, etc.) we'll sort out with you as you settle in
90-day probation with 30 / 60 / 90 day check-ins, then an ongoing contract


How to apply
Please send us:

A short message telling us the name of your favourite pottery, ceramics or handcraft brand — even if it's just something you've seen on Instagram. Answer this specifically. (This is a filter — generic AI-written cover letters will be ignored.)
Your CV in PDF.
A 60-second Loom video or voice recording introducing yourself in English. Speak as if we're on a Calendly call together — friendly, warm, natural.

Please start your subject line with "KILN CRAFTS SALES — [Your Name]".
Applications missing any of the three items will not be reviewed. We reply to every applicant within 5 working days.