Shopify Content Assistant

About the Role
We are looking for a detail-oriented Shopify Content Assistant to support our Design Lead in building and maintaining client e-commerce stores on Shopify. You will play a key coordination role between our product team and designers, ensuring that content is accurate, consistent, and delivered on time. This is an excellent opportunity for someone looking to develop a career in e-commerce, digital content, or web production.

Key Responsibilities
- Support the Design Lead with client content builds on Shopify, including uploading, formatting, and organising site content
- Act as the coordination point between the product team and designers, ensuring content requirements, assets, and timelines are clearly communicated and met
- Create, upload, and maintain product detail pages, including titles, descriptions, specifications, pricing, imagery, variants, and metadata
- Build and maintain standard site pages, including Terms & Conditions, Privacy Policy, and FAQ pages, ensuring content is current and correctly formatted
- Perform quality assurance checks on pages before launch, including proofreading, link checking, image quality, and mobile/desktop display
- Maintain consistency with client brand guidelines, tone of voice, and style across all content
- Organise and manage digital assets (images, copy, documents) so they are easy to locate and correctly versioned
- Update existing store content as products, policies, or campaigns change
- Log and track content tasks, flagging blockers or missing assets to the Design Lead promptly
- Assist with basic SEO hygiene, such as page titles, meta descriptions, alt text, and URL structure
- Support ad-hoc content and administrative tasks as required by the Design Lead

Essential Skills & Experience
- Exceptional attention to detail, with a track record of producing accurate, error-free work
- Strong written English, including proofreading and editing skills
- Excellent organisational and time-management skills, with the ability to manage multiple tasks and deadlines
- Confident communicator, able to coordinate between different teams and chase information tactfully
- Comfortable working with content management systems or willingness to learn Shopify quickly
- Proficiency with standard office and collaboration tools (e.g. Google Workspace / Microsoft Office, shared drives)
- A proactive, can-do attitude and willingness to take ownership of tasks

Desirable Skills & Experience
- Previous experience working with Shopify (themes, pages, products, collections, navigation)
- Experience in an e-commerce, digital agency, or content production environment
- Basic understanding of HTML/CSS for light content formatting (not essential)
- Familiarity with image editing or resizing tools (e.g. Canva, Photoshop)
- Awareness of SEO fundamentals and accessibility best practices
- Experience using project management tools
- Understanding of GDPR and why accurate privacy/terms content matters

Personal Attributes
- Meticulous and thorough — takes pride in getting the small things right
- Reliable and consistent, with strong follow-through
- Calm under pressure and adaptable when priorities shift
- Curious and eager to learn new tools and platforms
- Collaborative team player who builds good working relationships

How to Apply
Please send your CV and a short cover note explaining why you’d be a great fit in 2-3 sentences only.