Shopify Dispute Manager - Join Our Growing Dropshipping Ecommerce Team (Remote)

Don't miss this opportunity to join our growing team!

COMPANY INFO

We are a dynamic and growing Dropshipping Fashion store committed to providing exceptional products and service to our customers. As part of our expansion plans, we are currently seeking a highly skilled and motivated Customer Service Representative to join our team.

This position offers the unique opportunity to evolve into a Service Manager role based on performance. We are doing over 1 million in revenue and want to process 10 million in 2026 so we are looking for a highly ambitious Person dedicated to his/her job.

Who We're Looking For
We're looking for a customer-focused, proactive problem solver. Experience matters, but attitude and attention to detail matter even more.
Requirements
Fluent English (written & spoken)
eCommerce customer service experience (dropshipping is a plus)
Experience handling PayPal & Klarna disputes
Shopify experience and chargebacks
Experience with Freshdesk, Zendesk, or Gorgias
Strong problem-solving skills
Reliable internet connection
Key Responsibilities
Respond to customers via email and social media
Process returns and provide alternative solutions
Handle PayPal & Klarna disputes
Create discounts and draft orders
Coordinate with fulfillment agents
Maintain accurate customer records and documentation


Ideal Candidate
Customer service-focused with eCommerce experience
Organized and detail-oriented
Proactive, independent, and takes ownership
Strong problem solver with a continuous improvement mindset

Thanks for reading this far! To apply for this role please send your CV to ---------- and use #mango in the email subject
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WORKING HOURS

• 1-3 hours/day [Part Time]
• Monday–Sat/Sun (One weekend day required)
• Able to work a shifting schedule (available for night shift PHT time)

PAY

Based on ability and experience, ranging from $3-6/hr. If you believe you have more to offer, tell us what you'd like and why you're able to deliver more value.